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  • Date

    16thJun 2024

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  • London


Corporate & Social Responsibility - Our Environment Our Responsibility

Park Grand London Hotels is committed to focus on green initiatives and green policies by monitoring and reducing consumption levels, converting environmental efforts into cost-reduction and revenue generating opportunities whilst promoting the corporate and social responsibilities mandate contained below. Our CSR policy is supported by all employees who will assist in identifying and implementing eco-friendly policies.

Park Grand London Hotels corporate responsibility policy sets out the principle and standards for the company. All staff at each of our hotels is required to comply with the policy.

  • Accessibility for all
  • Community support
  • Environmental policy
  • Principles
  • Standards management
  • Greenhouse gases
  • Resources
  • Daily actions
  • Hazardous substances
  • Local communities
  • Local support


Park Grand London Hotels understands that every guest has different needs and we aim to make our hotel facilities available and accessible to all of our guests equally. In rare instances where this is not possible we will endeavour to offer a range of facilities for guests with a perspective on disability including:

  • Designated car parking, accessible entrance, WC, accessible bedrooms.
  • Induction loops can be arranged with advanced requests.
  • Assistance Dogs welcome.


Park Grand London Hotels is supportive of local community projects and assistance to local charities. Each request is given due consideration. We also operate environmental impact programmes for each hotel.

All activities, donations and sponsorships raised by guests, suppliers and staff will contribute to the Company's objective of supporting local charities.


Policy Statement

Park Grand London Hotels acknowledges that the environment can potentially be impacted by any of its activities, products and services. This policy sets out how the organization will manage, monitor, measure and otherwise be accountable for its ongoing environmental performance.

In the implementation of this policy, Park Grand London Hotels will adhere to the requirements of relevant local, national and international law pertaining to the environmental aspects and impacts of the organization and ensure that this policy kept up to date in line with those requirements.

Park Grand London Hotels is committed to prevent pollution wherever possible and will ensure that as well as optimising new products, services and processes to facilitate this prevention, existing systems and processes are reviewed in order to identify areas for pollution prevention. For each product, service, system or process, this will be achieved by:

- eliminating the use of polluting materials or technologies;
- reducing the use of polluting materials or technologies;
- recycling or reusing materials within Park Grand London Heathrow;
- transferring materials or waste outside of Park Grand London Heathrow for recycling or reuse; and,
- Where no other option is available, controlled disposal or incineration.

Park Grand London Hotels will integrate environmental management procedures, processes and planning with the general operations of the organization to maximise the potential reduction of the organizations environmental impacts.

Through the use of environmental performance evaluation procedures and key performance indicators, Park Grand London Hotels will seek continual improvement in its environmental performance. This will be achieved through the proper implementation of its environmental management system. The design, development and management of the environmental management system, related procedures and indicators is the responsibility of senior management.

Through the implementation of this policy, Park Grand London Hotels will set a leading example of good environmental management for its industry.


The Environment Policy is everyone's responsibility from kitchen porter to Executive team, and sets out the responsibility for environmental performance and develops and maintains an adequate system of management, measurement and improvements.

  • All actions comply with relevant regulations.
  • Business is conducted with due regard to the environment, its habitats and biodiversity.
  • The business operations are regularly assessed for compliance with policy, performance and achievement of targets.
  • Environment considerations are taken into account in all major business decisions.
  • Employees are encouraged to work in an environmentally responsible manner.
  • Suppliers are encouraged to operate in an environmentally responsible manner and such encouragement is made a condition of any supply.
  • Where appropriate, encourage support from customers by providing them with products and services that are environmentally responsible in use.
  • Customers are made aware of all environmental policies in the specific areas where they are in direct contact.
  • The company will report regularly on its environmental performance.


The Commercial Director is responsible for the overall environmental performance, which is reported to the Board of Directors.

Develop and thereafter maintain an adequately documented environmental recording and reporting system.

Ensure that the implications for the environment are taken into consideration in all major business decisions.

When tendering for new suppliers, their green and CSR credentials will be assessed before awarding business.

Develop and thereafter maintain a record of formal written comments concerning environmental performance and set targets for their reduction.

Assess the business regularly for compliance with this policy.


Reduce the use of energy through awareness programmes and through designing efficiency into new buildings, equipment, travel and transport and other working practices.

Review targets for the reduction of energy consumption. Monitor report and update.


Reduce the use of water and materials through awareness programmes and through designing efficiency into new buildings, equipment and working practices.

Set and meet targets for the reduction of utility consumption. Monitor report and update this annually.

Reduce, reuse or recycle solid waste where economically and environmentally sensible. When these options are not available, dispose of solid waste in the most environmentally responsible manner.

Set targets for the reduction of waste produced. Monitor, report and update these annually.

The following is a selection of initiatives that the hotels adopt to help reduce, re-use and recycle:

  • Dual flush toilets to save water.
  • Energy efficient windows to improve thermal performance resulting in less of a requirement for heating in winter and air conditioning in summer.
  • Dedicated recycling unit.
  • Separate walk in showers to encourage guests to use the shower instead of the bath resulting in water saving.
  • Re-use of furniture and fittings after our refurbishments by donating to local charities and businesses.
  • Installation of low energy light bulbs.
  • Favour supplies derived from recycled materials or renewable resources.


On a day to day basis the teams in all Hotels take the following actions in their contribution to helping the environment

  • Recycling of paper, plastic, cardboard, glass, mobile phones, waste cooking oil, toner cartridges and dry cleaning coat hangers.
  • Re-use towels on guest request.
  • Provide newspapers on request to avoid wastage and recycle any spares.
  • Daily monitor water/gas/electricity consumption to aid reducing consumption levels.
  • Bulk purchase of chemicals.
  • Chemical dosage dispensers.
  • Donate soap bars and toiletries to charity.
  • Compact waste so less collections required.
  • Encourage car share.
  • Encourage cycle to work and have provided cycle rack facilities plus discount on cycling goods with local retailers.
  • Encourage local transport and provide information on their facilities
  • Purchase recycled goods.
  • Provide environmental awareness and training as part of the new staff induction programme.
  • Ongoing environmental and awareness training.
  • Have a dedicated environmental group driving forward new initiatives.
  • Use conference call phones between properties to minimise travel. If travel is absolutely necessary, rail is the preferred option where possible.
  • Sales team promote our environment policy and awards to clients.
  • Co-ordinate in advance staff taxi journeys and pick-ups to minimise number of taxi journeys.


Reduce the use of hazardous or non-degradable chemicals. We will work with our supplier partners to encourage use of environmentally friendly soaps and detergents for laundering bed linen and towels. Where the use of such substances is unavoidable, train staff in their handling and disposal and take precautions to minimise the impact of spillage

Reduce the use of ozone depleting substances in supplied packaging materials, refrigerants and fire suppression systems by specifying new equipment that is free of such materials and replacing existing systems as directed by legislation. Staff are COSHH trained.


Reduce as far as commercially practicable the level of harmful or nuisance emissions.

Collect used cooking oil and recycle it through a licensed contractor.

Carry on business in a responsible manner with due regard to the hotels' immediate environment, particularly at unsociable hours and in relation to noise, odour, lighting, litter, uncollected waste or deliveries and collections.

Maintain building exteriors, outdoor equipment and grounds to create a positive visual impact within the hotels' community.

Introduce contingency plans for major incidents to reduce their environmental impact.


A selection of actions of ways in which we support our local environment, services and suppliers:

  • Provide information to guests on walks, wildlife and parks.
  • Provide information to guests on walking & jogging routes from the hotels.
  • Provide cycle hire information to guests.
  • Provide local transport services information to our staff and guests.
  • Purchasing policy in place to ensure the hotels use eco friendly chemicals, local and sustainable produce with minimal transport and packaging.

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