Job Title: Reservations Agent
Responsible To: Reservations Manager
- Responsible for taking reservations and accurately inputting into system.
- Answer inquiries of room rates, outlets and room locations.
- Interact with Group Rooms Coordinator on bookings.
- Handle all guests' special requests in a professional manner.
- Post advance deposits and keep accurate records of deposits.
- Complete all necessary projects by the assigned times. Complete documents as directed and to specifications.
- Handling of all requests for guestroom reservations, changes, cancellations and information.
- Input and maintain all group details, routing and online booking links.
- Must be able to work Saturdays and Sundays.
- Must have a flexible schedule.
- Understand and appreciate diversity with colleagues and guests Multi-task and prioritize.
- Able to handle stress.
- Knowledge of Opera, Word, Excel.
What we offer:
- Meal on duty.
- Exciting Incentive.
- Plans Overtime.