Customer Care

Our Approach to Customer Care

At the Park Grand London Hotels, emphasis and focus on a definite distinction to a cut above the rest, and in our endeavours’ to perfection there is no welcome for performance that doesn’t shine. As we aim at the stars with a perseverant fortitude we promote a thirst for excellence and a definite drive to achieve. This fervent spirit is manifest in every mode of our service amongst all our staff at every level. True customer service with sincerity and a genuine interest in the guest's requirements helps us serve to your utmost satisfaction.

In an indefatigable and undying tradition of propriety and service at the Park Grand London Hotels, customer service begins with a smile as we take pride take pride in offering  the utmost and unrivalled levels  of excellence, finesse and luxury  in a spotless record of top notch hospitality and  customer service. While we are always at your service there is never a “No” in our parlance. We are always ready to serve, and then some more.

At Park Grand London Hotels we deeply appreciate you custom and highly value your patronage with us. So whether we are serving you over the phone, at our front desk, in our dining facilities or in your room, our appreciation and gratitude forms the foundation of our mission to serve.

In today’s day and age with the world becoming more accessible through a constant amalgamation of the actual through virtual channels, we too seek to expand, excel and maintain our electronic guest relationship management with a view to extend the best possible customer care. To achieve this, we regularly update our website with new offers and discounts so that you can stay updated and avail our hottest deals, especially created for you.

In every endeavor to excel as a service provider, we are always expanding our reach in offering you the best we can, never falling short of excellence, and such a morale is built on a stronger foundation of strict and most ideal professional ethics and our practice is enthused in a steadfast deliverance of standards while abiding firmly not only with industrial norms but the best professional practice.

Every Senior, to us is dear

We care for you and want you to enjoy your stay with us. Our hotels have the added benefit of offering a 10% discount on accommodation for senior citizens subject to providing relevant ID upon arrival. If you are above the age of 60 years, please inform us at the time of booking. All we need is your date of birth and we can reserve your discounted booking.

Families and Children

Family and children are the most intimate and instinctive bonds of human nature and our most prized and dear source of unblemished joy and happy care. At Park Grand London Hotels, we are always delighted to welcome your family for a wonderful and cherished experience. Our expertise in catering to families of all sizes begins right from our special room type offerings to the most bespoke services as you may require. And if you're coming to celebrate any special occasion with us birthdays, anniversaries, honeymoon, just let us know from beforehand and we will do every bit possible to make the moment extraordinary.

Students

We understand the importance of your leisure time and also your budget. If you are coming to London in a group, we suggest that you ask your travel organiser to contact us, so that we can arrange special rates for your group.

V.A.T (TAX)

Value Added Tax (VAT) is currently at 20%. The accommodation charges are subject to VAT at 20% which is a Government Tax and must be paid.
For more information please contact us on: + 44 (0) 20 7479 2266 or mail us on: reservations@parkgrandlondon.com

Our Performance Standards

We constantly aim to deliver only the best standards, with the most instant and immediate manifestation. Every reservation made through our websites or with Central Reservations is immediately confirmed via email, every query no matter how large or small is answered with the utmost priority and we aim to answer all your questions within 24 hrs. Most of our service teams are here to serve you 24 hours a day, Every day!!!

We deeply value your feedback. We will be grateful to you if you have any comments or suggestions with regard to the services we provide as it will help us in zealous endeavour to improve our services and deliver the best to you. Please send us your views and enter a prize draw by completing our feedback form available in your rooms and/or the reception.

Thank you

We would like to thank you for giving us your precious time to read our Customer Care catalogue. We will be further grateful if you give us the opportunity to serve you. We look forward to welcome you for a very pleasant and enjoyable stay with us every time you are in.

The Management.
Park Grand London Hotels